FAQs

1. What sizes do you offer?

At Mysthelle, we cater to a wide range of sizes to ensure every woman feels comfortable and confident. Please refer to our size chart on each product page for detailed sizing information. If you need further assistance, feel free to reach out to us at info@mysthelle.com.

 

2. How do I care for my Mysthelle lingerie?

To ensure the longevity of your Mysthelle lingerie, we recommend hand washing with mild detergent and cool water. Wash with similar colors, avoid soaking for long periods, and air dry flat away from direct sunlight. For more detailed instructions, check out our Wash Care Guide.

 

3. Do you accept returns or exchanges?

Lingerie: For hygiene and safety reasons, we do not accept returns or exchanges on lingerie. Nightwear: We offer exchanges on nightwear within 7 days of delivery, provided it is unworn, unwashed, and in its original packaging. For more details, visit our Returns & Exchanges Policy.

 

4. Can I return a custom order?

Custom orders are made specifically for you, and as such, all custom sales are final. Unfortunately, we cannot offer returns or refunds on custom-made garments. Please double-check your order details before confirming.

 

5. What if my item arrives damaged or faulty?

We are committed to delivering high-quality products, but if you receive a faulty or damaged item, we will do everything we can to replace it. Please contact us at info@mysthelle.com with your order details and photos of the damage, and we’ll arrange a replacement promptly.

 

6. How long will it take to receive my order?

Our standard shipping timeline is 7-10 working days for most items. Once dispatched, you’ll receive a confirmation email with tracking details. Shipping times may vary depending on your location. For more information, check our Shipping Policy.

 

7. Can I track my order?

Yes, once your order has been shipped, you will receive an email with a tracking number and link. You can track your order through our courier partner’s website for real-time updates.

 

8. Do you offer international shipping?

Yes, Mysthelle ships internationally to several countries, including the UK, USA, and UAE. Shipping rates and delivery times may vary based on your location. Additional customs fees or duties may apply depending on your country’s policies.

 

9. How do I choose the right size?

We provide a comprehensive size guide for each product to help you find the best fit. If you’re unsure, please reach out to us at info@mysthelle.com, and we’ll be happy to assist you in choosing the correct size.

 

10. Can I modify or cancel my order after placing it?

Once an order has been placed, we start processing it immediately to ensure prompt delivery. Therefore, cancellations or modifications may not always be possible. However, if you need to make any changes, please contact us as soon as possible at info@mysthelle.com, and we’ll do our best to accommodate your request.

 

11. How do I contact customer service?

If you have any questions or need assistance, you can reach our customer service team via email at info@mysthelle.com. We aim to respond within 24-48 hours.